Sama Hari Sdn. Bhd.
Last Updated: 28 January 2026
This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). It explains how Sama Hari Sdn. Bhd. (“Sama Hari”, “we”, “us”, or “our”) collects, uses, processes, stores, discloses, and protects your Personal Data when you use our website, mobile application, purchase our food products, or interact with us in any manner.
By accessing our website or app, registering an account, placing an order, or communicating with us, you acknowledge that you have read and understood this Policy and consent to the processing of your Personal Data as described herein.
Definition of Personal Data
Personal Data means any information that identifies or can identify you directly or indirectly, including but not limited to:
Identity information such as name, NRIC, passport, company registration, tax number
Contact information such as address, email, phone number, WhatsApp number
Financial information such as payment card details, bank details, e-wallet details (processed via secure third-party gateways)
Business information such as company name, role, and business address (for wholesalers/retailers)
Technical information such as IP address, cookies, device identifiers, browser type, location data
Transaction history, purchase behaviour, delivery records
Communications with us including chats, emails, calls, and support tickets
User-generated content including reviews, tags, photos, testimonials, or social media mentions relating to our products
Sensitive Personal Data and Food Safety Information
If you voluntarily provide information relating to allergies, dietary restrictions, medical conditions, or food sensitivity, you expressly consent to us processing this Sensitive Personal Data strictly for food safety, order handling, and customer protection purposes.
You acknowledge that failure to provide accurate allergy or dietary information may result in health risks, and Sama Hari shall not be liable for consequences arising from inaccurate, incomplete, or omitted information provided by you.
How We Collect Your Data
We collect Personal Data when you:
Create an account or place an order
Contact customer service or sales team
Subscribe to marketing or newsletters
Participate in promotions, surveys, or campaigns
Use our website or app (cookies, analytics, tracking technologies)
Tag us or mention us on social media platforms
Interact with our advertisements or marketing materials
Enter our premises where CCTV may be in operation for security purposes
Purpose of Processing
We process your Personal Data for purposes including:
Processing orders, payments, and deliveries
Managing wholesale, retail, and end-customer accounts
Food safety screening and allergy precautions
Customer support and communication
Issuing invoices, maintaining tax and accounting records
Fraud prevention, misuse detection, and security monitoring
Improving our website, app, logistics, and services
Marketing and promotional communication (subject to your opt-out rights)
Internal analytics, audits, and record keeping
Compliance with legal, regulatory, and enforcement requirements
We will not use your Personal Data for purposes unrelated to the above without your consent unless required by law.
User-Generated Content and Social Media
If you publicly tag, mention, review, or post about Sama Hari products on social media or our platforms, you grant us a non-exclusive, royalty-free right to repost, share, or use such content for marketing and promotional purposes unless you notify us in writing that you object.
Disclosure to Third Parties
Your Personal Data may be disclosed to:
Payment gateway providers and financial institutions
Logistics, courier, and delivery partners
Cloud hosting, IT, and system service providers
Marketing, analytics, and communication platforms
Auditors, lawyers, consultants, and professional advisers
Government authorities, regulators, or enforcement bodies when required by law
Related companies,
